25 YEARS EXPERIENCE WORKING
WITHIN THE MEDICAL INDUSTRY

SOME OF OUR KEY NUMBERS
(Statistically calculated from our internal call systems)

19,800

average calls per month

198,172
calls in 2018

13

seconds average from first call answered

2.8
minutes average wait time

99%

client satisfaction

96.83%
quality of service


A QUALITATIVE AND PROFESSIONAL SERVICE OFFERING:

Telephony Accessibility

Our highly qualified team on call for you 65hrs a week....

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Medical Hotline

Our highly qualified medical secretaries are available from 7.30am to 8pm Monday to Friday and Saturday from 9am to 12pm. Our personalized and high-end service guarantees you a professional and high quality greeting to welcome your patients. We are the key link between you and your patients.

Remote Secretaries

Our customized solutions to help you optimize your medical activities

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Our Pro Solution

Isicall offers you traditional secretarial services to simplify your daily life or help you in case of overload. Our medical secretaries are experienced in entering your medical letters and reports. We can also bring you our expertise in the creation of your website or your promotional documents thanks to our graphic designer specialized in the medical field.

Online Accessibility

Taking appointments for your patients 24 / 24h and 7 / 7

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Organizing your patient meetings

Our calendars have been designed and developed for your business. They bring you a reliable, efficient and effective solution for every situation. Appointment reminders, making appointments online, secure messaging, statistics and management of your documents. Your calendars are customizable, accessible from your smartphone, tablet or computer in English or French.

Virtual Receptionists

New concept of virtual set up by Isicallmedical

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Virtual Receptionists

You do not have a secretary? We can set up a reception via teleconference. A hostess receives your patients and informs you of their arrival, guides them, answers their questions and schedules their appointment. This service is open from 8h to 20h from Monday to Friday.

WE ADAPT  TO YOUR INTERNAL WORKFLOW & TOOLS

(we also have the ability to synchronize with your current systems,
contact us for more information)

THE BENEFITS OF WORKING WITH ISICALLMEDICAL

  • We are the link between you and your patients. We offer patient request management and message support
  • Request results from labs and deliver results to patients
  • Phone confirmation of appointments
  • Optimizing your calendar, grouping appointments, managing your waiting lists
  • Emergency treatment and management, referral services adapted to patients’ issues
  • Make multiple appointments for long-term care ex: physiotherapy session, dental treatment, pregnancy monitoring with the obstetrical wheel etc …
  • Specific experience in the field of psychiatry thanks to our deep knowledge in this area allowing to analyse requests on a case by case basis.
  • Taking appointments for every European country: CNS, Private Cases, CPAM, HSE

Please contact us for any specific requests

OUR CLIENTS AND THEIR TESTIMONIALS

“A very high quality secretarial service, very fast processing inquiries and always with a smile – excellent patient feedback – 100% recommended”

Benjamin Collin, General practitioner at Dudelange, Luxembourg

“I’ve been using IsicallMedical  in addition to my medical secretary for the past 6 years. Flexible, serious and reliable. With good patient care and emergencies services which is down to their experience in the medical profession. They keep me informed just like current secretary, I am always satisfied.”

Arnaud Fiquet, Orthopedic surgeon at Lyon, France

“Isicall allows me optimal schedule management including that of my patients. Rarely interrupted by calls during consultation. Benefits allows my practice ease of being able to take appointments”

Dr Tania Aidara, Gynecologist, Luxembourg

“A personalized service with trained phone staff who manage calls exactly as requested. Confident in the subject matter they look after and prioritize the needs of patients. It’s as if I had an actual assistant sitting in my clinic. I would not change this collaboration for anything! “

Anne Dumont, Child psychiatrist at Macon, France

“I am delighted to have chosen to use  IsicallMedical secretarial services. I commend their efficiency, professionalism and kindness. Their entire team is brilliantly led by Stéphanie Guilloux.”

Mehdi Ismail, Aesthetic surgeon at Lyon, France

SEE OUR TEAM IN ACTION

CLIENT ACCESS

Log-in – Pay Your Invoice. This area is dedicated to Health
Professionals that use our services.

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Log in to your Ubicentrex  calendar

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Log in to your Calendoc calendar

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Pay your Invoice with Stripe

Pay your invoice by simply filling in the amount due below:

PayPal

Pay your Invoice with  Paypal

CONTACT ISICALLMEDICAL

Contact us at one of our European locations

Contactez Isicall

Contact Isicall France:
(0033) 9 72 10 87 23

Contactez Isicall

Contact Isicall Ireland:
(00353) 76 88 88 514

Contactez Isicall

Contact Isicall Suitzerland:
(0041) 26 51 91 083

Contactez Isicall

Contact Isicall Luxembourg:
(00352) 20 60 13 81

Contact us :

You can contact us by email, we will answer you as soon as possible